Terms and Conditions

 The terms and conditions below apply to all facilitation services provided by Raul Tovar Jr (“the facilitation”), to any individual or organization (“the client”) and constitute the contract for the service to be provided by Raul Tovar Jr for the client. The term ‘facilitation’ as here used covers life facilitation, personal facilitation, facilitation of “The Work of Byron Katie”,and leading guided meditations for clients and where applicable includes mentoring or supervision services provided for clients, facilitators or others.

In the spirit of good practice, when you are purchasing facilitation services from me I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All facilitation services and communication, email or otherwise, delivered by myself, Raul Tovar Jr, as well as information on this website (Raulcook.me) are meant to help you work through stressful situations and thoughts and to move forward into clarity, peace, and a greater perspective. Facilitation is not a substitute for professional mental health care or medical care.

Facilitation Disclaimer

In committing to facilitation with me, you acknowledge the following:

You understand that the facilitation services you will be receiving from your facilitation are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. You also understand that your facilitation is not acting as a mental health counselor or a medical professional.

For legal purposes, you understand that facilitation is currently an unregulated industry and that your facilitation is not “licensed “ by any US  body even though the sessions may take place in the USA or Mexico or elsewhere in English.

You understand and agree that you are fully responsible for your well-being during your facilitation sessions and subsequently, including your choices and decisions.

You understand that facilitation is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and you will not use it in place of any form of therapy.

You understand that all comments and ideas offered by your facilitation are solely for the purpose of aiding you in achieving your goals. You have the ability to give your informed consent, and hereby give such consent to your facilitator to assist you in achieving such goals and understand that results are not guaranteed.

You understand that to the extent our work together involves personal development, career or business, your facilitator is not promising outcomes included but not limited to trauma recovery, personal introspection, increased personal happiness, career progression, profitability and/or business success.

Data Protection

You understand that your facilitator will protect your information as confidential unless you state otherwise in writing. If you report child abuse, elder abuse or neglect or threaten to harm yourself or someone else, you understand that necessary actions may be taken and your confidentiality agreement may be limited in this capacity. Furthermore, if your facilitator is ordered by a court to provide information or to testify, he will do so to the extent the law requires.

Data Security

You understand that the use of technology is not always secure and you accept the risks of confidentiality in the use of email, text, phone, WhatsApp, Skype, Google Meet, Zoom, and any other technology.

Waiver

You hereby release, waive, acquit and forever discharge your facilitator, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages you may claim to have or that you may have arising out of acts or omissions by yourself or by your facilitator as a result of the advice given by your facilitator or otherwise resulting from the facilitation relationship contemplated by this agreement.

You further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to you to sign this agreement. This agreement shall bind your heirs, executors, personal representatives, successors, assigns, and agents.

Terms & Conditions

The facilitation schedule will be arranged between the facilitator and the client.. Raul will recommend the frequency of facilitation sessions based on their assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the facilitation journey by mutual agreement, in accordance with the terms set out in this agreement.

Where no specific number is agreed, sessions will be provided on a session by session basis.

In return for the fees payable by the client (or by a third party on their behalf), Raul agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first facilitation session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Raul to discuss any concerns and see if they can be resolved before the first facilitation session. Participation by any individual in the first facilitation session constitutes acceptance of these terms and conditions.

Format of Sessions

Sessions are by online video call either via Skype, Zoom, or Google Meet or by an audio call on one of those services as well as a direct phone call. In all cases the client is responsible for calling the facilitator. The facilitator is open to other formats by mutual agreement. Raul is responsible for ensuring that he is available for consultation at agreed times.

The length of each session set by the client at the time of booking on the appointment booking platform and paid for accordingly at the time of booking. Sessions may over-run by mutual agreement and paid for retrospectively, but only if the facilitator has no commitments immediately following the session.

Session Fees

Raul’s current fees are stipulated on the website and made clear at the time of booking. He reserves the right to change these from time to time. Any payments for sessions paid in advance are honored even if prices have risen between the point of booking and the time of session.

Dates and Times of Sessions

The date and time of the first session and any subsequent session will be registered on the online schedule maintained on the website. Raul agrees to maintain his availability to match that presented by the website, and to honor the sessions booked through the “YouCanBookMe” online bookings platform.

Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

Payment Terms

Fees can be paid online by debit or credit card, or by PayPal. Alternatively payments by standing order or by bank transfer may be made by mutual agreement.

Receipts and/or invoices are available, and where receipts are requested by the client, they will be sent by e-mail..

Fees are payable in advance of each facilitation session unless otherwise agreed (Business facilitation may allow for payment on receipt of invoice). Where payment has not been received by Raul in advance of a facilitation session Raul is not obliged to provide the session.

Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

Between Sessions

Raul may assign the client tasks or exercises to complete between facilitation sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.

The client may contact Raul by phone or e-mail between sessions to seek clarification regarding anything arising from a facilitation session or for administrative purposes (e.g. where a client needs to rearrange a facilitation session or make a payment). Additional facilitation can also be provided between sessions but there will be an additional charge for this. Raul will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

Rearranging Sessions

If a client needs to rearrange a facilitation session, they should provide at least 24 hours notice. No refunds will be given to clients for unused facilitation sessions unless 24 hours notice has been given. In exceptional circumstances Raul may need to rearrange a facilitation session. In those instances he will also give the client 48 hours notice where practical.

Where a client pays for a session or sessions in advance they must have the facilitation session(s) that they have paid for within 6 months of the payment or their fee is forfeited.

Confidentiality

Personal information or business information supplied by clients in facilitation sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

Early Termination

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Raul can decide to terminate the service to the client early or refuse or be unable to provide further facilitation sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Raul where practicable and will be refunded any advance payments made for facilitation sessions not yet provided.

Responsibilities

Raul will seek to enable the client to improve their quality of life or level of business success and to achieve their desired outcomes. However, the client has sole responsibility for taking important decisions in their life or business. Raul has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of facilitation sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in trauma recovery, quality of life, career or business or to achieve their desired outcomes or goals.

Variation of Terms & Conditions

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Raul and the client and confirmed by Raul in writing by email or letter. In other cases, Raul may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further facilitation sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for facilitation sessions not yet provided. Such notice will be effective on receipt by Raul.

Governing Law

This contract is governed by the law of United States of America whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

2024 Raul Tovar Jr